The Chesterfield Company Reviews
The Chesterfield Company has an overall rating of 4.6 based on 103 reviews. Customer feedback on The Chesterfield Company is mixed: The Chesterfield Company reviewers highlight positive aspects like high-quality materials, excellent craftsmanship, stylish designs, great customer service, which strongly appeal to homeowners seeking luxury furniture, design enthusiasts, individuals looking for durable and stylish pieces. However, The Chesterfield Company is often criticized for its long delivery times, higher price point, limited customization options, occasional quality inconsistencies.
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How would you rate The Chesterfield Company?
All The Chesterfield Company Reviews (103)
redbird864
January 13, 2023
"Top-notch support from the team"
I received fantastic assistance from Nathan. He took care of getting a new button for my couch and set up the installation. Huge thanks!
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beautifulrabbit183
January 12, 2023
"Received my Chesterfield and chair!"
I just got my Chesterfield and chair delivered, and I couldn't be happier with the service from start to finish. Ali was incredibly helpful, always ready to assist! What a fine young gentleman, truly a gem! The delivery crew was super efficient and friendly as well. I'm really, really pleased. Wishing everyone a Happy New Year!
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Amelia
January 04, 2023
"Amazing Customer Experience"
As a frequent shopper, I gotta say, today’s service was top-notch once more. They offer fantastic items at fair prices - if you’re looking for quality leather furniture, I’d definitely suggest checking out The Chesterfield Company.
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smallladybug143
December 30, 2022
"Awesome experience"
The couch looks fantastic (just like I thought it would) and the sales and support crew have been super helpful all along the way.
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MarthaLewis
December 21, 2022
"Sample Pieces"
The sample pieces got here fast, and the leather quality is fantastic. It really helped us figure out if we wanna go with this company.
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AbigailFord
December 14, 2022
"Adore my fresh Arundel couches"
Absolutely adore my fresh Arundel couches, the color is stunning. It truly makes a bold statement in my place!!
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suhasreddy.1993
December 10, 2022
"Dealing with Nathan and this company has been a joy..."
Working with this company and Nathan has been a real treat. I requested some samples that showed up quickly, then I swung by the factory and got top-notch help picking out a 2.5 seater, two armchairs, and footstools. The leather is gorgeous, and I can't wait to get them early next year!
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browndog560
November 25, 2022
"Great Customer Support"
Fantastic service! The fabric samples I asked for showed up quickly. I decided to place an order for a Chesterfield sofa over the phone instead of online since I needed a little tweak (different legs), and it was all managed really well.
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happycat931
November 24, 2022
"Finally took the plunge after a year..."
After a whole year of thinking it over, I went ahead and ordered a Chesterfield chair. The folks I've chatted with during this time have been super helpful. Samples showed up the very next day, which is just awesome. Huge thanks for turning this into a great experience. Can't wait to get my beautiful handmade chair!
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biglion490
November 19, 2022
"Thrilled with the two couches I purchased"
I'm really pleased with the two couches I purchased. They showed up right on time as I asked. The folks at Chesterfield were super helpful when I had concerns about fitting the couches into my living room, and the delivery crew was fantastic.
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TheresaGarcia
November 19, 2022
"Top-notch Quality and Fantastic Service!"
After checking out the showroom and seeing the workshop three times over the last year, we finally made our choice. The team was always super helpful, and eventually, we went ahead and ordered 2 x 2.5 Woodfords along with a chair. The order arrived right on schedule and was delivered with great care. We couldn't find anything to complain about and were really happy. However, we decided to send back the chair, and they accepted it without any fuss. Now, we're waiting for another Woodford sofa to take the chair's place. I’d totally recommend this company to anyone looking for a gorgeous quality sofa with plenty of options and made right here in the UK.
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KurtJacobs
November 18, 2022
"Over two years with my Chesterfield sofa"
I got my Chesterfield sofa more than two years back, and I gotta say, I didn’t realize just how stunning it is until now. Every time I catch a glimpse of it, I feel this wave of happiness. Walking into the room and seeing it still brings me joy. It’s truly one of my best purchases ever, and I’m really glad I chose this company. Their customer service has been top-notch. Ali has been incredibly helpful; it’s a breath of fresh air to work with someone so dedicated. I’ll definitely be buying from them again.
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DianaPrice
November 16, 2022
"Top-notch furniture and outstanding customer support."
The customer service here is fantastic, with sales and delivery folks who are super helpful and quick. The sofas are of great quality, and I'm really happy with how my Chesterfield Balston/Balmoral sofas look and feel. I had a couple of Chesterfield chairs ages ago, and when I needed to swap out an old (not Chesterfield) three-piece set, getting new Chesterfields was the first thing that popped into my head. Couldn't be more satisfied with my choice.
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ycheng25
November 09, 2022
"Samples provide way better color and..."
Samples provide way better color and texture compared to the pictures. They showed up on time, but unfortunately, 3 out of the 6 samples I asked for were missing. I called to ask about it, and the response was friendly and courteous; more samples were sent my way.
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bluetiger100
November 04, 2022
"My Experience with the Chesterfield Company"
Right from my initial trip to the showroom to pick out my sofa and chair, the folks at the Chesterfield Company have been super helpful and professional. The furniture quality is top-notch, and the delivery was quick and smooth. Customer service, especially Nathan, is outstanding and they’re handling a few small issues really fast. Overall, a fantastic company to work with.
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